The art & science of the hotel concierge
Read Online

The art & science of the hotel concierge connecting guests to experiences around the world by Holly Stiel

  • 917 Want to read
  • ·
  • 31 Currently reading

Published by American Hotel & Lodging Educational Institute, GPP Where in Orlando, Fla .
Written in English


  • Hospitality industry,
  • Employees,
  • Training of,
  • Hotel concierges

Book details:

Edition Notes

StatementHolly Stiel with Lin Ivice
ContributionsIvice, Lin
LC ClassificationsTX911.3.C63 S853 2011
The Physical Object
Pagination295 p.
Number of Pages295
ID Numbers
Open LibraryOL27153194M
ISBN 100762778520
ISBN 109780762778522

Download The art & science of the hotel concierge


  The Art & Science of the Hotel Concierge book. Read reviews from world’s largest community for readers.5/5(1). The Art & Science of the Hotel Concierge by Holly Stiel and a great selection of related books, art and collectibles available now at - The Art & Science of the Hotel Concierge by Holly Stiel - AbeBooks. ISBN: OCLC Number: Description: pages: illustrations ; 23 cm: Contents: Spirit, characteristics, values, philosophy --Thinking like a concierge --The joys and the challenges --What to expect --Telephone manners --Building and nurturing relationships --Routine requests --Working with restaurants --The digital revolution --Netiquette --Organizing the.   - Buy The Art & Science of the Hotel Concierge book online at best prices in india on Read The Art & Science of the Hotel Concierge book reviews & author details and more at Free delivery on qualified orders.5/5(4).

The Art And Science Of The Hotel Concierge; Neon Signs of Service; The A to Z Guide-How to Get the Best from Your Hotel Concierge; Background; Holly's Inspirational Services. Online Training. Holly has taken her unique customer service philosophy and created an online scenario-based hospitality training experience. The 6 live-on-video seminars.   The concierge of the future needs to be supported by technology made expressly to enhance the role and place him or her at the center of the guest experience. by Alex Shashou Whether it's booking travel online, buying a book or watching porn, for years, the role of technology has been to improve our access to information.   The hotel guests may ask the concierge to make booking arrangements for concerts, plays, cabs, restaurants or any other activity or event the guest desires. This makes it necessary for the concierge to develop a business network with the local venues and vendors, so he can supply the guests with the hard-to-get tickets or reservations to the.   According to the U.S. Bureau of Labor Statistics (BLS), the median hourly wage for concierges in was $ and the 90th percentile or higher earned $50,

  The concierge is the concierge’s Best Friend: A good concierge can make hotel, dinner or theatre reservations anywhere on earth with a simple phone call to a colleague. 01/30/15 Concierge Services - Leela Palace Udaipur   "The concierge makes the impossible possible," says Isabelle Hogan, chef concierge at The Carlyle in New York City, who speaks five languages and has worked at a slew of New York's finest hotels.   The concierge may be in charge of all the uniformed staff -- assistant concierges, bellmen, elevator operators -- and frequently plays a crucial role in the tone of the hotel.   That being said, please know that concierge today do NOT do these types of things. Dinner Dates. About 15 years ago I was told a story by a retired hotel concierge. He was quick to assure me that this incident happened years ago in the ’s and is no longer practiced. Back then, this hotel concierge secretly kept two lists at his desk.